Transform your call recordings into rich business insights with our AI-powered Call Analytics solution.

We go beyond simple transcription to help you: 

✅ Identify Customer Intent
✅ Generate concise Call Summaries
✅ Detect Customer & Agent Sentiment
✅ Surface Key Issues & Pain Points
✅ Analyze Speech Characteristics (non-talk time, interruptions, talk speed)
✅ Track outcomes to reveal customer issues, agent coaching needs, product feedback, and call trends

Features

AI Call Summarization – Instantly generate clear summaries for every customer interaction.

Advanced Conversation Insights – Sentiment, intent, and issue detection for deep conversation understanding.

Speech Analytics – Non-talk time, interruptions, and speaking pace to optimize performance.

Rich, Searchable Transcripts – Get high accuracy full-text transcripts with speaker attribution to simplify review and auditing.

Multi-Lingual Support – Support for many languages. Contact us for specific language support.

Benefits

🚀 Boost Agent, Contact Centre productivity and performance

⭐ Improve Customer satisfaction (CSAT)

⚙️ Reduce manual effort in monitoring and reporting

🗳️ Drive data-driven decisions with actionable call data

Use Cases

Customer support teams, Sales teams, Contact centers, Product feedback and market research, Compliance and Risk Teams

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With every call, you capture a wealth of customer insights. Our solution helps you turn that valuable data into a competitive advantage – improving customer experience, driving efficiency, and uncovering new opportunities.